Terms of Service
Last updated: 2026-11-10
By using mjo.marketing or the MJO platform you agree to these terms. The service is provided by 1st Mall Information Technology Est. (مؤسسة اول مول لتقنية المعلومات), Jeddah, Saudi Arabia.
1. The service
MJO is an AI marketing manager for stores and businesses. It helps run ad campaigns, answer customers on WhatsApp, prepare reports and produce content and video through the accounts you connect yourself. The service is in early access and its features may change.
2. Your account
- You must be authorised to act for the business and provide accurate information.
- You are responsible for keeping your login secure and for all activity on your account.
3. Connected accounts and AI keys
- You connect your accounts (Meta, WhatsApp Business, Google and others) with your consent; they remain yours and you must follow each platform's terms.
- Ad spend and conversation fees charged by the platforms are paid from your own accounts and are separate from your MJO subscription.
- Under "bring your own keys", you pay your chosen AI provider for your usage.
4. Acceptable use
You may not use the service for spam or unsolicited messages, unlawful or misleading content, infringing others' rights, breaching ad-platform or WhatsApp policies, or attempting to break into or disrupt the service.
5. Content and review
- You own your business's content and data, and allow us to use them only to provide the service to you.
- AI-generated content can contain mistakes. You are responsible for reviewing ads and messages before approving them or when you turn on automatic sending.
- We do not guarantee specific sales or ad results.
6. Subscription and payment
- Prices are in Saudi riyals; VAT is added as required by law.
- Subscriptions renew automatically monthly or yearly until cancelled. Cancellation takes effect at the end of the paid period.
- Payments are non-refundable except where the law requires or where a fault on our side prevents the service.
- Extra video services are charged at the prices shown when ordered.
7. Availability and liability
We aim to keep the service available, but it depends on external platforms that may go down or change their policies. To the extent the law allows, we are not liable for indirect losses, and our liability is limited to what you paid us in the three months before the claim.
8. Suspension and termination
You can cancel your account at any time. We may suspend an account that breaches these terms or platform policies. After termination we delete your data as described in the privacy policy.
9. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Jeddah have jurisdiction.