Privacy Policy

Last updated: 2026-11-10

This policy explains how MJO and the mjo.marketing website collect, use and protect personal data. MJO is operated by 1st Mall Information Technology Est. (مؤسسة اول مول لتقنية المعلومات), Jeddah, Saudi Arabia, and we comply with the Saudi Personal Data Protection Law (PDPL).

1. Data we collect

• Early-access list: name, email, mobile number (optional), store link or name, and the plan you are interested in.
• Chat and calls with MJO: the messages you type, and your voice during a live call, which is turned into text so MJO can reply. We do not keep voice recordings.
• Technical data: IP address, browser type and visit times, for security and abuse prevention.
• When you activate an account: business and user details; the permissions you grant to connect your accounts (such as Meta, WhatsApp Business, Google, TikTok, Snapchat and online stores); the campaign, performance and order data those accounts make available; and your own AI keys if you add them.

2. How we use data

• To run the service you asked for: managing campaigns and ads, answering customers on WhatsApp, reporting, and producing content and video.
• To contact you about your account or early access.
• To improve the service and protect it from fraud and abuse.

We do not sell your data. Data from your connected accounts is used only to provide the service to you. We do not use Meta or any other platform data to build advertising profiles of people or share it with third parties.

3. Connected platform data (Meta and others)

• We request only the permissions a task needs. You can revoke them at any time in the platform's own settings or in your MJO account.
• Access tokens are stored encrypted and are used only by the system to carry out what you asked.
• We follow the terms and policies of each platform, including the Meta Platform Terms and the WhatsApp Business policies.

4. Service providers

We use trusted providers that process data only on our behalf:

• Heroku (Salesforce) for hosting and databases; Cloudflare for networking and protection.
• Twilio SendGrid for email.
• OpenAI for MJO's chat and voice calls; ElevenLabs for MJO's voice.
• MyFatoorah for payments when you subscribe. We do not store your card details.
• If you use your own AI keys, content is sent to the provider you chose under its terms.

Some data may be processed outside Saudi Arabia by these providers, with appropriate safeguards.

5. Retention

We keep data while you use the service or remain on the early-access list, then delete or anonymise it, except where the law requires us to keep it (for example, invoices).

6. Your rights

You can access, correct, get a copy of, or delete your data, and withdraw consent at any time. See the data deletion page or email [email protected].

7. Cookies

The website does not use advertising or tracking cookies. It only stores your chat sound setting (on/off) in your browser.

8. Security

We use encrypted connections (HTTPS), encryption of sensitive data and restricted access. No system is perfectly secure; if an incident affects your data, we will notify you as the law requires.

9. Children

The service is for businesses and merchants and is not directed at anyone under 18.

10. Changes and contact

We may update this policy and will show the new date at the top of this page. Questions: [email protected], or 1st Mall Information Technology Est., Abhur Al Shamaliyah, Jeddah 23815, Saudi Arabia.